Frequently Asked Questions
Find answers to your questions about our leather goods, shipping, and return policies.
Where are Polène leather goods manufactured?
All Polène collections are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its excellence in high-end leather craftsmanship.
What types of leather do you use?
We exclusively use high-quality leathers sourced from certified European tanneries. Our collections feature full-grain calf leather in various finishes, including smooth, textured, and suede.
What are your international shipping options?
Polène ships worldwide via DHL Express. Delivery typically takes 3 to 5 business days depending on the destination. Shipping costs and applicable customs duties are calculated at checkout.
How can I return an order?
You have 15 days from the date of delivery to return your item. The product must be in its original condition, unused, and in its original packaging. Please contact our customer service to initiate a return request.
How should I care for my Polène bag?
To preserve the beauty of your bag, we recommend avoiding prolonged exposure to light, heat, and humidity. Use a soft, dry cloth to clean the leather and store it in its protective dust bag when not in use.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.